Our Terms and Conditions

These terms set out the rules for using our platform at spellwin-aud.com. By registering, opening an account or playing any game with us, you accept every clause below. We keep the language plain so there is no ambiguity about what we each owe the other.

What Accepting These Terms Means

When you create an account, tick the confirmation box or place a real-money wager, you enter a binding agreement with us. The agreement takes effect immediately and remains in force until your account is closed under the clauses below. We recommend you save or print a copy of this version for your records.

If you do not agree with any clause, do not register or continue using our platform. Continuing to play after we publish an update means you accept the updated terms in full.

Who May Register an Account

You must be at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you must reside in a jurisdiction where online gambling is legal. Players located in the USA, the United Kingdom, France, Spain, the Netherlands, Belgium, Italy, Sweden, Russia, Ukraine, Iran or North Korea may not hold an account with us.

• One account per person, per household, per IP address and per payment method. Duplicate accounts may be closed and balances forfeited.
• All registration details must be accurate, current and match your identity documents.
• You must complete identity, address and payment method verification before your first withdrawal. We process documents within 24 to 72 hours.
• You are responsible for keeping your login details secure. Activity under your credentials is deemed to be yours.

How We Handle Your Money

Deposits start at AUD 30 and can be made through PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether or Dogecoin. Withdrawals start at AUD 30 and are limited to AUD 3,000 per day, AUD 15,000 per week and AUD 45,000 per month. We charge no fees on deposits or withdrawals. Withdrawal requests are processed within 0 to 24 hours after verification.

• Funds must come from a source you own. Third-party deposits are rejected and returned.
• Withdrawals are paid to the same method used for deposit where that method supports payouts.
• A dormant account, one with no login or transaction for 12 consecutive months, may carry an administrative fee deducted monthly, never exceeding the remaining balance.
• We may request fresh verification documents at any withdrawal if risk indicators change.

Bonus Rules You Agree To

Every bonus we offer, including welcome packages, cashback, reload bonuses, tournament prizes and Drops & Wins rewards, is governed by its own promotional terms published alongside the offer, plus the general rules in this section. Where the specific terms differ, the specific terms prevail.

Bonus funds are not withdrawable cash. They convert to real money only after the stated wagering requirement is met, and all wagering must be completed within the validity window of the offer. Unused bonus funds and winnings from them expire when the window closes.

• While a bonus is active, do not exceed the maximum bet stated in the offer terms. Bets above the cap may void the bonus and any winnings.
• Certain games are excluded from bonus wagering or contribute at a reduced rate. The game list in each offer is definitive.
• Bonus stacking, hedging bets across outcomes or redeeming an offer against its intended use is treated as misuse.
• We may cancel a bonus, void related winnings and close accounts involved in systematic abuse.
• One bonus per person, per household and per payment account, unless an offer states otherwise.

Conduct We Do Not Tolerate

We operate a fair platform and we enforce that with monitoring of every account. The conduct below may lead to confiscation of winnings, account closure and permanent exclusion from our platform.

• Fraud, falsified documents, or misrepresentation of your identity, age, residence or payment details.
• Chargebacks, payment reversals or disputes raised with a payment provider after funds have been played.
• Multi-accounting or the use of accounts belonging to others.
• Collusion, exploitation of software errors, or the use of bots, scripts and other automated tools.
• Masking your true location with a VPN, proxy or similar technology to access our platform from a restricted country.
• Any activity that gives you an unfair advantage over the house or other players.

Your Limits and Self Exclusion

You may set deposit limits, loss limits and session reminders in your account settings, or by contacting support. Self-exclusion closes your account for a period you choose, from six months upward, and a cooling-off period is available for shorter breaks. During self-exclusion we will not send you marketing material, and we will return any balance in your account on request.

If we notice patterns consistent with harmful gambling behaviour, we may contact you, apply protective limits or exclude you temporarily. Free, confidential support is available at Gambling Help Online on 1800 858 858, 24 hours a day.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting our support team via live chat or by writing to [email protected]. We will confirm the closure, return any withdrawable balance and stop marketing to you. Where we suspect a breach of these terms, we may close your account ourselves, giving reasons where we lawfully can.

• First raise any complaint with our support team. We aim to acknowledge complaints within 24 hours and to resolve them within 14 days.
• If you are not satisfied with our answer, escalate the matter in writing to our management, attaching all relevant correspondence.
• If a dispute remains unresolved, you may contact the Curaçao licensing authority named in your registration confirmation.
• These terms are governed by the laws applicable under our licence. By registering you accept that jurisdiction.
• Account records and game logs are the authoritative record of outcomes. Where a game malfunctions, all bets on that round are void.
• Where required by law, we report suspicious transactions to the relevant authorities.

When We Update These Terms

We may amend these terms at any time to reflect changes in law, licence conditions, our games or our payment options. We publish the updated version on this page with a new effective date, and where a change materially affects your rights we also notify you by email or an in-account message at least 7 days before it takes effect.

If you keep using our platform after the effective date, the updated terms apply to you. If you disagree with a material change, close your account before the effective date and we will treat the previous terms as the basis for settling your balance.

Frequently asked questions

How old do I have to be to play at Spellwin Casino?

At least 18, or the minimum legal gambling age in your jurisdiction if that is higher. We verify your age before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, per household and per payment method. Duplicate accounts may be closed and balances forfeited.

How long does withdrawal verification take?

We process identity and payment documents within 24 to 72 hours. Once verified, withdrawal requests are handled within 0 to 24 hours.

What happens if I miss bonus wagering deadlines?

The bonus and any winnings from it expire when the validity window closes. We publish each validity window in the offer terms.

How do I self-exclude from the platform?

Contact our live chat support or write to [email protected]. Self-exclusion closes your account for the period you choose, and we stop all marketing to you during it.