Our AML and Verification Policy
We hold licence OGL/2024/112/0974 issued in Curaçao, and that licence comes with strict anti-money-laundering obligations. This page sets out, in plain language, how we verify who you are, when we ask for extra information, and what happens if checks are not completed.
Our Commitment to AML Rules
Spellwin Casino operates under Curaçao licence OGL/2024/112/0974, held by TechSolutions Group N.V. Under that licence we must prevent our platform being used to launder money, finance terrorism, or move funds obtained through criminal activity. These obligations apply to every account, from the first AUD 30 deposit onward.
We treat AML as an operational requirement, not a formality. Our compliance team applies risk-based checks to deposits, withdrawals and playing patterns, and we report suspicious activity to the relevant authorities where the law requires it. We never tell you when such a report has been made, because the law prohibits us from doing so.
When We Verify Your Identity
We verify identity, address and payment method ownership before your first withdrawal, and at any point a set threshold or risk trigger is reached. You can register, deposit and play first, but funds leave your account only after verification is complete. Documents are processed within 24 to 72 hours.
- Government-issued photo ID: passport, driver licence or national ID card, valid and legible on all four corners.
- Proof of address: utility bill, bank statement or official government correspondence dated within the last 3 months, showing your name and residential address.
- Proof of payment method: photo of the card (middle digits and CVV masked) for Visa or Mastercard, or a screenshot of your e-wallet or crypto wallet showing your name or wallet address.
- Source of funds documentation where a threshold or risk factor applies, as explained further down this page.
How Verification Works Step by Step
The process is fully online and usually takes a few minutes of your time plus 24 to 72 hours of our processing. Here is the exact sequence.
- Log in and open the verification section of your account profile.
- Upload clear photos or scans of each required document, with all edges visible and no cropping.
- Our compliance officers review the files and cross-check them against your account details.
- If anything is unclear, we contact you by email at [email protected] or through 24/7 live chat with a specific request.
- Once approved, your account is marked verified and withdrawals are released without repeat checks unless a new trigger appears.
How We Protect Your Documents
Your ID scans and financial records are stored on encrypted servers with access restricted to our compliance team. We do not share verification data with third parties except where we are legally obliged to, and we never use it for marketing. Files are transmitted over encrypted connections and retained only for the period our licence requires.
Why We Ask for Source of Funds
For larger or unusual activity we are required to confirm that the money you play with comes from a legitimate source. This is a legal obligation under our licence, not a judgement about you.
Typical triggers include cumulative deposits above a set internal threshold, repeated large deposits followed by near-immediate withdrawal requests, or patterns that do not match your usual play. Acceptable evidence includes recent payslips, bank statements, tax returns, or sale contracts for assets. The exact document depends on your situation, and our team will tell you precisely what we need.
How We Monitor Transactions
Every deposit and withdrawal passes automated screening against AML rules, and flagged transactions go to manual review. Withdrawals are paid back through the same method you used to deposit wherever that method supports payouts; if it does not, we pay to a verified alternative in your name.
Withdrawal limits at Spellwin Casino are AUD 3,000 per day, AUD 15,000 per week and AUD 45,000 per month, with a minimum withdrawal of AUD 30 and processing within 0 to 24 hours once verification is complete. Crypto withdrawals in Bitcoin, Ethereum or Tether follow the same AML screening as fiat methods.
If Verification Fails or Stops
If documents are missing, expired or inconsistent with your account details, we place a hold on withdrawals until the issue is resolved. Deposits may remain open, but no funds leave the account. If you do not respond to a verification request within 30 days, or if we establish that documents are fraudulent, we suspend the account and may report the matter to the authorities and terminate the account under our licence terms. Confirmed fraud forfeits any balance held. You can appeal any decision by writing to [email protected], and our compliance team reviews every appeal.
How Long We Keep Your Records
Our Curaçao licence requires us to retain verification documents and transaction records for at least 5 years after your account closes or your last transaction. Retention exists so that records remain available to regulators and law enforcement if legally requested. After the retention period expires, we delete or irreversibly anonymise your files. You may request a copy of the personal data we hold about you at any time by contacting [email protected].
Frequently asked questions
Can I play before completing verification?
Yes. Registration, deposits and play are open from the start. We complete identity, address and payment method checks before your first withdrawal, which we process within 24 to 72 hours of receiving your documents.
Which documents do you accept as proof of address?
A utility bill, bank statement or official government correspondence dated within the last 3 months that shows your full name and residential address. Mobile phone bills and handwritten documents are not accepted.
Why was my withdrawal paused for verification?
Withdrawals are released only to verified accounts. If your documents are missing, expired or inconsistent with your account details, we hold the withdrawal and contact you with a specific request via email or 24/7 live chat.
When do you ask for source of funds?
When cumulative deposits cross an internal threshold, when large deposits are followed by near-immediate withdrawal requests, or when your activity does not match your usual pattern. We ask for a specific document such as payslips or bank statements.
How long do you keep my ID documents?
Our licence requires us to retain verification records for at least 5 years after your account closes or your last transaction, after which we delete or anonymise them.